With Steve Mathias Kipsogei Chumba as shared with The Emma Magazine
Please tell us about yourself.
My name is Steve Mathias Kipkosgei Chumba, a Kenyan Hotelier by profession with several years of experience. I am currently working at the Sheraton Kampala Hotel as a Manager Continue reading ALL ABOUT TRUST & LOVE FOR THE KOSGEIS
There is no mystery surrounding good customer service and you don’t have to take university classes to understand 3 basic truths:
1. that in life you should treat others the best way you would want others to treat you;
2. we are all customers of each other;
3. we lose nothing by being genuinely nice, polite, and empathetic. Continue reading SUCCESS TIPS: SET YOUR BUSINESS APART WITH GOOD CUSTOMER SERVICE
Ever walked into a supermarket, excited and ready to spend that cash burning in your pocket only to change your mind, place back the items on the shelf, drop that shopping basket just anywhere and walk out frustrated because of an in-store staff’s awful attitude? YES? It happens a lot and it doesn’t have to be a supermarket. It could be a restaurant, a fuel station, a taxi, anywhere. Continue reading IT’S KILLING YOUR BUSINESS: NASTY ATTITUDES